After combing through the 10,000+ responses, the overriding takeaway from the survey was airline customers wanting. Baggag. Nov 29, 2017. If you've ever needed to adjust your travel plans, you're probably familiar with the dreaded phenomenon of airline change fees. The legacy. May 13, 2017. If you are looking to change a Southwest flight, do NOT cancel! Instead. Flights booked with points; Business Select fares; Anytime fares. No charge for…